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About TicketsFinder's Role

TicketsFinder.com is a ticket search and comparison platform, not a ticket seller, reseller, or marketplace. We help users find and compare tickets from multiple verified marketplaces and ticketing partners — but we do not sell tickets, process payments, or issue tickets directly.

What This Means for You

  • TicketsFinder cannot process refunds or cancellations
  • Your purchase was made with a third-party marketplace, not with TicketsFinder
  • Marketplace policies apply to all refund and cancellation requests
  • TicketsFinder is not the merchant of record — your transaction is with the marketplace that completed your sale

Important: If you purchased tickets after clicking through from TicketsFinder, please contact the marketplace directly for any cancellation, refund, or delivery inquiries.

Understanding Marketplace Refund Policies

Most ticket marketplaces (primary and secondary) operate under an "All Sales Final" policy, meaning:

  • No cancellations once your order is confirmed
  • No refunds for change of plans or personal circumstances
  • No exchanges for different dates or seats
  • No returns if you can no longer attend

Tickets are unique, time-sensitive items that lose value once an event occurs. This policy exists to:

  • Prevent speculative bookings
  • Maintain stable ticket pricing
  • Ensure commitment from buyers and sellers
  • Protect event integrity

When Refunds May Be Offered

While rare, certain situations may qualify for refunds — always subject to the selling marketplace's specific policy.

If an event is officially cancelled:

  • Most reputable marketplaces issue full refunds (ticket price + service fees)
  • Refunds are usually processed within 5–30 business days
  • Shipping or delivery fees may not be refundable
Note: Postponements or rescheduled events are not considered cancellations.

If an event is rescheduled:

  • Your original tickets remain valid for the new date
  • Refunds are typically not issued
  • You may contact the marketplace to discuss resale or transfer options
Tip: Some marketplaces allow resale or offer discretionary refunds — check their specific terms.

If you're denied entry due to invalid or fake tickets:

  • Marketplaces with buyer protection guarantees will refund you
  • You'll need to provide documentation, such as:
  • Written proof of denied entry from the venue
  • Photos or screenshots of error messages
Submit all documents within 24–72 hours of the event

If tickets are not received in time:

  • Marketplaces with on-time delivery guarantees will refund or replace them
  • You must have selected an appropriate delivery method and reported the issue promptly

Refunds typically do not apply if the delay was due to:

  • Incorrect delivery details
  • Missed will-call pickup
  • Ignored email or spam folder notifications

Refunds may be considered (at marketplace discretion) if:

  • The event moves to a substantially different location
  • The main performer cancels
  • The format or lineup changes significantly
Always verify details with your specific marketplace.

When Refunds Are Not Available

Refunds are typically not granted for:

  • Change of plans, illness, travel issues, or emergencies
  • Financial hardship or scheduling conflicts
  • Weather-related travel issues

  • Postponements or reschedules
  • Partial lineup or performer changes
  • Shorter performances or sound issues
  • Weather affecting outdoor events

  • Wrong event or venue selected
  • Lost, stolen, or damaged tickets
  • Incorrect delivery address
  • Missed will-call pickup

  • Denied entry for rule violations or intoxication
  • Age restrictions or dress code violations

How to Request a Refund or Cancellation

Since TicketsFinder does not process ticket sales, follow these steps:

Identify Your Marketplace

Check your confirmation email — it includes:

  • The marketplace name
  • Order number
  • Customer support contact details

Review the Marketplace's Refund Policy

Visit the marketplace website to understand:

  • If your case qualifies
  • Required documents or proof
  • Refund timelines

Contact the Marketplace

You can typically reach them via:

  • Phone — have your order number ready
  • Email — include documentation and details
  • Online account — request refunds under "My Orders"
  • Live chat — available on most major platforms

Submit Documentation

Provide supporting proof depending on your situation (e.g., cancellation notice, venue statement, or delivery tracking).

Follow Up

If no response within 48 hours, send a polite follow-up referencing your order and previous request.

Common Marketplace Buyer Protections

Most trusted marketplaces offer the following guarantees:

All tickets are authentic or you'll receive a full refund.

Tickets will arrive before the event or you'll be refunded.

If an event is officially cancelled, you'll get your money back (ticket price + fees).

Special Circumstances

  • May include non-refundable perks (e.g., meet & greet, merchandise)
  • Refunds depend on the package terms

  • Usually have stricter cancellation terms
  • Partial refunds may apply only to unused events

Some marketplaces offer optional insurance for:

  • Illness or injury
  • Travel disruptions
  • Family emergencies

Important:

  • Insurance must be purchased at checkout
  • Claims are filed directly with the insurance provider
  • TicketsFinder does not sell or manage insurance

Your credit card may include purchase protection or event coverage.

Only use chargebacks for unauthorized or fraudulent transactions — not as a substitute for refund requests.

In extraordinary cases (e.g., natural disasters, pandemics), marketplaces may:

  • Offer credits or vouchers
  • Adjust refund policies temporarily

Alternatives If Refunds Aren't Possible

  • Resell your tickets through official resale platforms
  • Transfer tickets to friends or family
  • Request credit or vouchers if your marketplace offers them
  • Contact the event organizer for exceptions or exchanges

Consumer Rights & Legal Protections

  • State and federal consumer protection laws apply to marketplaces, not to TicketsFinder

If a marketplace refuses a valid refund:

  • Contact your state Attorney General or consumer protection office
  • File a complaint with the Better Business Bureau (BBB)
  • Seek legal advice or file in small claims court (if applicable)

Tips to Avoid Refund Issues

Before purchase:

  • Double-check event date, time, and venue
  • Read the marketplace's refund policy
  • Confirm your availability and ticket type
  • Consider ticket insurance for high-value events

After purchase:

  • Save confirmation emails
  • Track ticket delivery
  • Set event reminders
  • Review venue entry rules

How TicketsFinder Can Help

While we cannot handle refunds or cancellations, we can:

  • Help you identify the correct marketplace contact
  • Explain standard ticketing policies
  • Provide general guidance

Contact Us

Email: support@ticketsfinder.com
Hours: Monday–Friday, 9 AM–6 PM EST

Note: We cannot:

  • Issue refunds or cancel tickets
  • Contact marketplaces on your behalf
  • Guarantee specific outcomes

Policy Updates

This policy may be updated periodically to reflect:

  • Changes in laws or regulations
  • Industry best practices
  • Marketplace partner policies

Updates take effect upon posting with the revised "Last Updated" date.

Final Note

Thank you for using TicketsFinder.com. While we don't process ticket sales, we're committed to helping you understand your options and connect with trusted, reputable ticket providers.

We strongly encourage purchasing only from marketplaces that offer clear buyer guarantees and transparent refund policies.