Ask & Question

TicketsFinder.com is a comprehensive ticket search and comparison platform that helps you find the best tickets for live events, including concerts, sports games, theater shows, comedy performances, and more. We aggregate ticket listings from multiple verified marketplaces, allowing you to compare prices, seating options, and availability all in one convenient location.

Using TicketsFinder is simple:

1. Search for your event using our search bar or browse by category
2. Compare ticket prices, locations, and availability from multiple marketplaces
3. Select the tickets that best fit your needs and budget
4. Click through to the marketplace partner's website
5. Complete your purchase securely on their platform

Our advanced search technology scans multiple sources simultaneously, saving you time and helping you find the best deals.

Yes! TicketsFinder.com is completely free to use. There are no fees to search, compare, or browse tickets on our platform. You only pay when you complete a purchase on one of our partner marketplace websites, and those fees are set by the marketplace, not by us.

No, TicketsFinder is an independent ticket search platform. We are not affiliated with, sponsored by, or endorsed by Ticketmaster, StubHub, SeatGeek, or any other ticket marketplace. We simply help you find and compare tickets from various authorized sources.

We are also not affiliated with any venues, teams, artists, or event promoters unless explicitly stated.

TicketsFinder was founded with the mission of simplifying the ticket-buying experience by bringing all available options into one searchable platform. We partner only with established, verified ticket marketplaces to ensure you have access to legitimate tickets.

Email: support@ticketsfinder.com

General Inquiries: info@ticketsfinder.com

Business Hours: Monday-Friday, 9am-6pm EST

For questions about a specific ticket order, please contact the marketplace where you completed your purchase directly, as they handle all transaction-related inquiries.

No account is required to search and compare tickets. However, creating a free account offers additional benefits:

• Save your favorite searches
• Set up price alerts for specific events
• Receive notifications when tickets become available
• Track events you're interested in
• Get personalized event recommendations

By Event Name: Type the event, artist, team, or show name into the search bar

By Category: Browse by category (Concerts, Sports, Theater, Comedy, etc.)

By Location: Search for events in a specific city or venue

By Date: Filter events by date range to find options that fit your schedule

Advanced Filters: Refine results by price range, ticket quantity, delivery method, and more

The prices you see come from different marketplace sellers, each with their own pricing strategies. Several factors affect ticket prices:

• Supply and demand - Popular events have higher prices
• Ticket source - Primary market vs. secondary resale market
• Seller fees - Each marketplace has different service fees
• Timing - Prices fluctuate as the event date approaches
• Seat desirability - Better views command premium prices

Similar seats may be priced differently because they're offered by different sellers through different marketplaces. We recommend comparing all available options to find the best value.

Secondary market tickets are resale tickets being sold by individuals or companies who originally purchased them from the primary source (box office, venue, or official ticketing partner). These tickets are legitimate and valid for entry, but prices may be above or below the original face value printed on the ticket.

Many tickets you see on TicketsFinder come from the secondary market, giving you access to sold-out events and additional seating options.

When selecting where to purchase, consider:

• Price - Compare total costs including all fees
• Delivery method - Check if the delivery option works for you
• Marketplace reputation - We only partner with verified, trusted marketplaces
• Buyer protection - Review the marketplace's guarantee policy
• Delivery timeline - Ensure tickets will arrive before the event

All our partner marketplaces are legitimate and offer buyer protection guarantees.

No, TicketsFinder does not process ticket purchases. When you click to buy tickets, you'll be directed to the marketplace's website where you'll complete your purchase securely on their platform. This means:

• Your payment is processed by the marketplace
• The marketplace issues your tickets
• The marketplace's terms and policies apply to your purchase
• Customer service is provided by the marketplace

Yes! We partner exclusively with verified, reputable ticket marketplaces and sellers. All tickets accessible through our platform are valid for event entry. However, we recommend:

• Purchasing only through marketplaces with buyer protection guarantees
• Reviewing the marketplace's authenticity guarantee before buying
• Keeping all confirmation emails and documentation

Specific seat numbers are typically not displayed for several important reasons:

• Prevent double-booking - Multiple customers could attempt to purchase the same exact seats simultaneously
• Privacy protection - Sellers may be season ticket holders protecting their account information
• Inventory management - Sellers manage multiple listings and need flexibility

Once you complete your purchase, the marketplace will provide your exact seat numbers, section, and row information in your order confirmation.

Yes, unless explicitly stated otherwise in the listing description. Tickets are guaranteed to be together in consecutive seating. If seats are not consecutive, it will be clearly noted as "split" or "non-consecutive" in the listing details.

If you're purchasing multiple tickets and seating arrangement is important, check the listing notes before completing your purchase.

Event details (date, time, venue, performers) can change at the discretion of event organizers, venues, or artists. TicketsFinder displays information provided by marketplaces, but we cannot control changes made by event promoters.

What to do:

• Check the official event or venue website for the most current information
• Contact the marketplace where you purchased tickets for their policies on event changes
• Most marketplaces honor tickets for rescheduled dates

Refunds: Policies vary by marketplace. Most do not offer refunds for postponed or rescheduled events if your original tickets remain valid.

Zone seating divides venues into general areas or zones (such as Zone A, Zone B, Gold, Silver, Premium, etc.) rather than specifying exact sections or rows. When you purchase zone seating tickets:

• You're guaranteed seats within that designated zone
• Exact seat location within the zone is determined by the seller
• You'll receive specific seat numbers upon delivery
• Seats will be comparable or better than the zone advertised

Zone seating is common for high-demand events and offers flexibility while ensuring you're in your desired area.

Seat selection depends on the marketplace and ticket type:

• Some marketplaces offer interactive seat maps for choosing specific seats
• Most secondary market sellers assign seats within the advertised section/row
• Zone seating provides general area placement

When you click through to purchase, the marketplace will show what selection options are available for your chosen tickets.

Many sellers prefer to list tickets in pairs or groups because:

• Most people attend events with friends or family
• Single tickets are harder to sell
• Sellers want to avoid being left with unsellable single seats

However, single tickets are available for some events. Use our filter options to search specifically for single-ticket listings.

Many tickets available through our platform are resale (secondary market) tickets. Sellers price these tickets based on:

• Current market demand
• Event popularity
• Seat location quality
• Scarcity of available tickets
• Time until the event
• Their costs to acquire the tickets

Resale prices may be higher OR lower than the original face value. The face value printed on your ticket does not reflect what you paid, and that's normal for secondary market purchases.

TicketsFinder.com does not charge any fees. However, when you purchase through a marketplace, you'll pay:

• Ticket price - Set by the seller
• Service fees - Charged by the marketplace for processing
• Delivery fees - Based on your chosen delivery method
• Taxes - When applicable based on location

Sales tax requirements vary based on:

• The event location
• The marketplace's location
• Your location (in some cases)
• Local and state tax laws

Some marketplaces include tax in the displayed price, while others add it at checkout. The marketplace will show all applicable taxes before you finalize your purchase.

No. Almost all ticket marketplaces have a strict "all sales final" policy. This is standard in the ticket industry because:

• Tickets are time-sensitive, unique items
• Events cannot be "restocked" like physical products
• Sellers may not be able to resell returned tickets
• This policy exists in both primary and secondary markets

Exceptions: Some marketplaces may offer refunds for cancelled events (not postponed or rescheduled). Review the marketplace's specific refund policy before purchasing.

If an event is officially cancelled with no rescheduled date:

• Contact the marketplace where you purchased tickets
• Most reputable marketplaces offer refunds for cancelled events
• Refund policies vary by marketplace
• Delivery fees may not be refundable
• Processing time varies (typically 5-30 business days)

Postponed events: If an event is postponed or rescheduled, your tickets typically remain valid for the new date and refunds are usually not available.

When you purchase through a marketplace, they typically charge your payment method immediately to:

• Secure your place in line for tickets
• Reserve inventory in a high-demand market
• Prevent duplicate orders on the same seats
• Process and begin fulfilling your order

This is standard practice across both primary and secondary ticket markets.

Delivery timing depends entirely on the marketplace and seller you purchase from, and the delivery method you select:

Electronic Delivery (eTickets/Mobile Tickets):

• Usually available within 24-48 hours
• Some may be instant
• Others may not be available until closer to the event date

Physical Shipping:

• Standard: 3-7 business days
• Express: 1-3 business days
• Timing depends on when seller ships

Will Call/Local Pickup:

• Available at venue box office or designated location
• Typically 1-2 hours before event

Common delivery methods include:

Electronic/Mobile Delivery:

• Instant download eTickets
• Mobile tickets transferred to your phone
• Email delivery with PDF tickets
• Transfer through venue apps (Ticketmaster, AXS, etc.)

Physical Delivery:

• Standard mail (USPS)
• Express courier (FedEx, UPS)
• Overnight shipping

In-Person Pickup:

• Will Call at venue box office
• Local pickup near the venue
• Same-day pickup options (for last-minute purchases)

Available delivery methods vary by event, marketplace, and how soon the event is occurring. You'll see delivery options when you click through to purchase.

eTickets are PDF files containing your ticket with a scannable barcode. You download and print them on regular paper at home.

Mobile Tickets are delivered to your smartphone through:

• Marketplace mobile apps
• Venue-specific apps
• Email with mobile-compatible tickets
• Transfer systems like Apple Wallet

Both are as valid as traditional hard tickets and are accepted at all venues supporting these formats.

If you're located outside the United States, you have several options:

Electronic Delivery: The easiest option - tickets are emailed or downloaded regardless of location. Print them at your hotel or home.

Ship to US Address: If you have a US-based address (hotel, friend, relative), you can have tickets shipped there before your arrival.

Will Call/Local Pickup: Pick up tickets at the venue or nearby location when you arrive.

International Shipping: Some marketplaces offer international shipping, though it may be expensive and require additional time.

Check the marketplace's international options during checkout or contact them directly to arrange suitable delivery.

For last-minute ticket needs, filter your search by delivery method:

• Mobile/Electronic Tickets: Often available instantly or within hours
• Local Pickup: Arrange to pick up tickets near the venue
• Will Call: Collect tickets at venue box office before the show
• Same-Day Courier: Some markets offer expensive but fast courier delivery

Not all listings offer last-minute delivery options. When buying close to event day, verify the delivery method will work for your timeline before purchasing.

This depends on the venue and event:

Most venues accept either:

• Printed eTickets
• Mobile tickets displayed on your smartphone

Some venues require printed tickets only

Check the venue's policy and the marketplace's ticket instructions. When in doubt, print a backup copy to be safe.

Electronic/Mobile Tickets: Simply reprint or re-access them through your marketplace account or confirmation email

Physical Tickets: Unfortunately, physical tickets are unique, irreplaceable items. The marketplace may not be able to issue replacements. Contact them immediately to explore options, but replacement is not guaranteed.

Prevention tips:

• Keep tickets in a safe place
• Make copies of eTickets
• Store tickets away from heat, sunlight, and moisture
• Save confirmation emails with ticket access information

If you created a TicketsFinder account:

1. Click "Login" on our homepage
2. Select "Forgot Password"
3. Enter your registered email address
4. Check your email for reset instructions
5. Follow the link to create a new password

If you're trying to access tickets purchased through a marketplace, you'll need to reset your password on their website, not ours.

Log into your TicketsFinder account and navigate to "Account Settings" or "Profile" to update:

• Email address
• Password
• Notification preferences
• Saved payment methods (if applicable)
• Communication preferences

For marketplace accounts: Update your information directly on the marketplace's website where you made your purchase.

To delete your account:

• Email us at privacy@ticketsfinder.com with your account deletion request
• Include your registered email address
• We'll process your request within 5-10 business days

Note: Deleting your TicketsFinder account does not affect any purchases you made through marketplace partners.

If you're not receiving our emails:

1. Check spam/junk folders - Our emails may be filtered
2. Add us to contacts - Add support@ticketsfinder.com to your contacts
3. Verify email address - Ensure your account has the correct email
4. Check email settings - Make sure you haven't unsubscribed from all communications

Still having issues? Contact support@ticketsfinder.com

Try these troubleshooting steps:

Clear your browser cache and cookies:

• Chrome: Settings > Privacy > Clear browsing data
• Safari: Preferences > Privacy > Manage Website Data > Remove All
• Firefox: Options > Privacy & Security > Clear Data

• Update your browser to the latest version
• Try a different browser (Chrome, Firefox, Safari, Edge)
• Disable browser extensions temporarily to see if one is causing conflicts
• Check your internet connection

If problems persist, contact us at support@ticketsfinder.com with:

• Description of the issue
• Browser and version you're using
• Screenshots if possible

Yes! TicketsFinder.com uses industry-standard security measures including:

• SSL/TLS encryption for all data transmission
• Secure server infrastructure
• No storage of payment information (we don't process payments)
• Privacy-focused data practices

Additionally, we only partner with verified, legitimate ticket marketplaces that have their own security protocols and buyer protection guarantees.

We only connect you with established, reputable ticket marketplaces that:

• Verify all seller listings
• Offer buyer protection guarantees
• Provide customer service for issues
• Have track records of delivering valid tickets

Look for marketplaces that offer:

• 100% buyer guarantee
• Refunds for invalid tickets
• Customer service support
• Secure payment processing

If you purchase through one of our verified marketplace partners and receive invalid tickets:

1. Contact the marketplace immediately - Most offer buyer guarantees
2. Document everything - Save all emails, tickets, and correspondence
3. Request a refund - Reputable marketplaces will honor their guarantees
4. Report the venue's response - If denied entry, get written confirmation

TicketsFinder is committed to protecting your privacy:

• We use secure encryption for all data
• We don't store payment information
• We have strict data access controls
• We comply with privacy regulations (GDPR, CCPA, etc.)

Read our complete Privacy Policy for detailed information about how we collect, use, and protect your data.

Yes! We carefully vet all marketplace partners to ensure they:

• Are established, legitimate businesses
• Offer buyer protection guarantees
• Have secure payment processing
• Provide reliable customer service
• Have positive reputations in the industry

We continuously monitor our partnerships and remove any marketplaces that don't meet our standards.

1. Use our search bar to enter the artist or band name
2. Browse our "Concerts" category
3. Filter by location, date, or venue
4. Compare prices from multiple marketplaces
5. Click through to purchase on your chosen marketplace

Search by:

• Team name - Find all home and away games
• League - Browse NFL, NBA, MLB, NHL, MLS, NCAA, etc.
• Venue - See all events at a specific stadium or arena
• Date - Find games on specific dates

Yes! We feature:

• Broadway and Off-Broadway shows
• Regional theater productions
• National touring productions
• Musical and dramatic performances
• Opera and ballet

Search by show name, venue, or browse our "Theater" category.

Absolutely! Find tickets for:

• Stand-up comedy shows
• Comedy club performances
• Comedy festivals
• Touring comedians
• Special comedy events

We list tickets for various family entertainment including:

• Disney On Ice and similar shows
• Cirque du Soleil productions
• Children's theater
• Family concerts
• Monster truck shows
• Circus performances

Use category filters or search specific event names to find family-friendly options.

If a headliner or key performer cannot perform:

Event Cancelled: If the event is fully cancelled, contact the marketplace for their refund policy

Substitute Performer: If a substitute performs instead, events typically proceed and tickets remain valid with no refunds

Partial Lineup Change: For festivals or multi-act shows, tickets usually remain valid even if one act drops out

Refund eligibility depends on the marketplace's policy and the official event decision. Check with the marketplace where you purchased.

This depends on the marketplace and ticket type:

Transferable Tickets: Many marketplaces and mobile tickets allow transfers through their app or website

Restricted Tickets: Some tickets are non-transferable or require special authorization

If you need to sell or transfer tickets:

1. Check the marketplace's transfer policy
2. Use their official transfer system if available
3. Consider relisting through the same or a different marketplace
4. Never sell tickets outside official channels (risky and often prohibited)

These are resale tickets sold through officially sanctioned platforms operated by or partnered with the original ticket seller or venue. They offer:

• Guaranteed authenticity
• Official venue/event support
• Original payment method protection
• Seamless transfer systems

These tickets are legitimate resale tickets with additional verification layers.

If you're denied entry with tickets purchased through a marketplace partner:

Immediate steps:

1. Stay calm and ask venue staff why tickets aren't valid
2. Get written documentation - Ask for a written statement about the denial
3. Contact the marketplace immediately - Call their customer service hotline
4. Document everything - Take photos, save emails, note times and names

Most marketplace guarantees cover:

• Invalid or fraudulent tickets
• Duplicate tickets
• Tickets not matching the description

Marketplace won't cover:

• Tickets lost or stolen by you
• Arriving after the event starts
• Violating venue conduct rules
• Tickets damaged by you

To find accessible seating:

1. Search for your event on TicketsFinder
2. Filter by "Accessible Seating" if the filter is available
3. Check listing descriptions for accessibility notes
4. Contact the marketplace before purchasing to confirm accessibility features
5. Contact the venue directly to understand their specific accommodations

Many marketplaces and venues offer:

• Wheelchair-accessible seating
• Companion seating
• Accessible parking information
• Assisted listening devices
• Service animal accommodations

Yes! Tickets make great gifts. Consider:

Electronic tickets: Easy to email or print for gift-giving

Physical tickets: Can be wrapped and presented as a traditional gift

Delivery address: Ensure tickets are sent to you, not the event recipient, so you can present them

Gift considerations:

• Verify the recipient can attend on that date
• Consider seating preferences
• Keep receipts in case exchanges are needed (though most marketplaces don't allow exchanges)
• Include event details with your gift

We're here to help! Contact us:

Email: support@ticketsfinder.com

Response Time: Within 24-48 hours

Business Hours: Monday-Friday, 9am-6pm EST

For order-specific questions: Contact the marketplace where you completed your purchase, as they handle all transaction and ticket delivery inquiries.

We love hearing from our users! Send feedback to:

Email: feedback@ticketsfinder.com

Let us know:

• What you love about our platform
• Features you'd like to see
• Issues you've encountered
• Suggestions for improvement

Your input helps us continually improve the TicketsFinder experience.

Visit these pages on our website:

• About Us - Learn about our mission and team
• How It Works - Detailed explanation of our platform
• Terms & Conditions - Legal terms of use
• Privacy Policy - How we protect your information
• Blog - Event tips, venue guides, and industry news