Welcome to TicketsFinder.com ("we," "us," "our," or "Platform"). We are committed to protecting your privacy and ensuring transparency about how we collect, use, share, and safeguard your personal information.
This Privacy Policy explains our data practices when you visit or use TicketsFinder.com. By accessing our Platform, you consent to the data practices described in this policy.
We collect several categories of information to provide and improve our Platform services.
When you create an account, we collect:
When you contact us, we collect:
If you subscribe to our newsletter or alerts:
We collect information you voluntarily provide when you:
We automatically collect information through:
Small text files stored on your device
Tiny graphics that track user behavior
Code embedded in emails and web pages
Server logs recording platform activity
Data stored in your browser
Services like Google Analytics
We may receive information from:
We use the information we collect for the following purposes:
Process and display relevant ticket listings
Enable price and availability comparisons
Maintain and secure your account
Customize your experience based on preferences
Store and recall your favorite searches
Send event alerts and price notifications
Account confirmations, password resets, and security alerts
Respond to inquiries and resolve issues
Inform you about new features and changes
Send promotional content (with your consent)
Understand how users interact with our Platform
Identify and fix technical issues
Detect and prevent suspicious activity
Test new features and improvements
Identify popular events and user preferences
Coordinate with ticket marketplace partners
Evaluate potential partnerships
Process payments for premium features
Request a copy of the personal information we hold about you
Update your account information through your account settings
Request deletion of your account and associated data
Unsubscribe from marketing emails at any time
Control cookies through your browser settings or opt-out tools
Request information about:
Request deletion of personal information we collected from you (subject to legal exceptions)
We do not "sell" personal information in the traditional sense, but we share information with advertising partners. You can opt out of this sharing for targeted advertising purposes.
Request a copy of your personal data
Correct inaccurate or incomplete data
Request deletion ("right to be forgotten")
Limit how we process your data
Receive data in machine-readable format
Object to processing based on legitimate interests
Withdraw consent at any time
File complaint with data protection authority
privacy@ticketsfinder.com
Privacy Rights Request Form
TicketsFinder.com Privacy Team
To protect your privacy, we will verify your identity before responding to requests.
We implement industry-standard security measures to protect your information:
To help protect your information:
We retain your information for as long as necessary to:
| Data Type | Retention Period |
|---|---|
| Account Data | While active + reasonable period after |
| Usage Data | 12-24 months (unless needed longer) |
| Marketing Data | Until unsubscribe or deletion request |
| Legal Records | As required by law (typically 7 years) |
After retention periods expire, we will:
You may request earlier deletion by contacting us, subject to legal and operational requirements.
We do not knowingly collect information from anyone under 13. If we discover we have collected information from a child under 13, we will delete it immediately.
If you are a parent or guardian and believe your child has provided us with personal information, please contact us at privacy@ticketsfinder.com so we can delete it.
TicketsFinder.com is based in the United States. Your information may be transferred to, stored, and processed in the United States or other countries where our service providers operate.
When we transfer data internationally, we ensure appropriate safeguards are in place:
By using our Platform, you consent to the transfer of your information to countries that may have different data protection laws than your country of residence.
Our Platform contains links to third-party websites, including ticket marketplaces. We are not responsible for the privacy practices of these external sites.
When you click through to a ticket marketplace or other third-party site, that site's privacy policy governs how they collect, use, and share your information.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.
When we make material changes, we will notify you by:
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
Your continued use of TicketsFinder.com after changes become effective constitutes acceptance of the updated Privacy Policy.
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
privacy@ticketsfinder.com
support@ticketsfinder.com
rights@ticketsfinder.com
We will respond to privacy inquiries within 5 business days and will work to resolve issues as quickly as possible.
For EEA residents, you may contact our Data Protection Officer at: dpo@ticketsfinder.com
California residents may request information about how we share personal information with third parties for direct marketing purposes. To make such a request, email privacy@ticketsfinder.com with "California Shine the Light Request" in the subject line.
Nevada residents have the right to opt out of the sale of certain personal information to third parties. While we do not currently sell personal information as defined under Nevada law, you may submit an opt-out request to privacy@ticketsfinder.com.
Residents of Virginia, Colorado, Connecticut, Utah, and other states with comprehensive privacy laws have rights similar to those described in Section 6 of this policy. To exercise your rights, contact us using the information in Section 13.
For transparency and compliance with state privacy laws, we provide detailed categories of personal information we collect:
| Category | Examples | Collected | Disclosed | Sold/Shared |
|---|---|---|---|---|
| A: Identifiers | Name, email, phone, IP, device IDs | Limited sharing | ||
| B: Personal Info | Name, address, telephone | |||
| C: Protected Class | Age, gender, race | N/A | ||
| D: Commercial | Search history, interests | Aggregated only | ||
| E: Biometric | Fingerprints, facial data | N/A | ||
| F: Internet Activity | Browsing history, interactions | Aggregated only | ||
| G: Geolocation | General/precise location | General only | ||
| H: Sensory | Audio, video data | If provided | ||
| I: Professional | Job title, employer | |||
| J: Education | Student records, grades | N/A | ||
| K: Inferences | Preferences, behavior patterns | Aggregated only |
For users in the EEA, UK, or Switzerland, we process personal information based on:
You have the right to object to processing based on legitimate interests. Contact us to exercise this right.
By using TicketsFinder.com, you acknowledge that you have read and understood this Privacy Policy. Thank you for trusting us with your information.
If you connect social media accounts, we may receive profile information according to your social media privacy settings